If we get enuf pp to write and complain we need to get this company out of business. What happened to you happened to me and they wont refund my money. File a chargeback. Ariel V. 129c165
Comments (20) |
| 1. Written by Fareeha Chowdhury on November 9, 2009 from rocky mount, north carolina, US oh my god i booked a ticket from washingotn DC. to Dhaka, Bangladesh last week thinking i got a good deal but all they gave me after my payment was a reference number which is useless, they havent replied to my emails...havent sent me any information...and thier phone is always busy...WHAT DO I DOO? THAT TICKET WAS $1700 !!! |
| 2. Written by Crystal777 on November 19, 2008 from los angeles, california, US I cannot but share my very negative experiences with "UltimateFares.com" also known as "CheapFlightSales.com" Doing business with them is not only frustrating, aggravating and fruitless, but a total waste of time that yields absolutely nothing. I had the misfortune of being forwarded a link to their site someone said he'd seen online, when I mentioned that I was trying to purchase an international ticket. After I had gone through the whole process of "supposedly" purchasing online, with a notification that my CC had already been charged and my money was non-refundable, I checked my e-mail later for the promised confirmation only to be told to now fill out and mail a CC authorization form and my license and CC copy, which I did. That same night I tried to call to make sure the transaction was legitimate since I'd never used them, but a recording said they were closed, so I sent an email to their help"less" desk. By the next day when I called to confirm the E-Ticket no., I was told the fare had gone up $700. I was astonished that a ticket I had been told was already purchased was now supposedly cancelled and 40% higher than what I had paid and was assured had been charged. The sales people were of no help either. I decided to book the reservation directly with the airline, but was told the computer was down, and since time was of the essence I made the foolish mistake of giving this incompetent outfit another opportunity to sell the ticket. This time I called their no. directly instead of booking online to avoid any excuses and possible incompetency. The woman whom I spoke to assured me that the ticket was already paid for and my CC would be charge the moment she gave me a confirmation no. I was then told to expect my confirmed itinerary to be followed up with another itinerary within 24 hours that would have the eticket no. and my receipt. Although she assured me everything was processed, I still didn't feel assured because of my previous experience. I did check my email and saw the itinerary, but didn't want to have my hopes up until I actually had the E-Ticket and receipt in the 2nd itinerary promised. When I again checked my email, instead of the promised 2nd itinerary, what I got was another CC authorization form again requesting the copy of my CC and license. Despite the fact that I had already submitted these, I again faxed them. Because of the time difference I decided to stay awake until they opened to call and confirm receipt as well as notify them that I had not received the 2nd itinerary as promised. To my shock when I called these b*stards had the audacity to tell me that the fare had again increased by $300 and that they had not yet processed the payment or ticket despite my being told this was already done when I spoke to the sales person on the phone the previous night. I requested to speak with a Supervisor and conflicting info. was given. I was first told that the supervisor leaves by 4 p.m. then I was told the supervisor doesn't come until evening. It is infuriating enough that this outfit has a bunch of outsourced people whose accents you can barely understand especially when they are lying and deceiving their customers, but their rudeness only compounds matters. I am extremely angry because I could have purchased my ticket directly from the airline, but now these b*stards due to their deceptive business practices, misrepresentation, lies and incompetency have cost me time, sleep and money and I'm expected to purchased my ticket for at least $1000 dollars more. The same agency that stated that my CC had already been charged at the time of purchase and that my payment was non-refundable was now telling me that it hadn't been charged, but is usually delayed until their billing dept. gets around to it, hence the up to 24 - 48 hrs lapses in time and reason for exorbitant fare increase. This is nothing but hogwash. I should probably be glad that I didn't purchase from them as worse things could happen and one might get stranded in another country due to their incompetency and deception. My only prayer is that my CC is not fraudulently used since I provided all details including my CCV no. After having a confirmation with them that was cancelled for no reason within 24 hours and then again in less than 12 hours only to tell me the prices are much higher now I can only advice you to be very wary of UltimateFares.com's "Bait and Switch" practices as I cannot but say that their crooked and deceptive practices has cost me tremendously. I was finally able to purchase a ticket I could have purchased since last weekend elsewhere but it cost me at least $1000 more because of their deceptive delaying "Bait and Switch" tactics. The Federal Trade Commission’s policies and regulations, says deception exits "If there is a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer's detriment." Ultimatefares.com certainly deceived me twice into believing that tickets wil |
| 3. Written by AngieGJ on November 19, 2008 from los angeles, california, US I also got scammed by UltimateFares.com aka Cheapflightsales.com. It is indeed true that they use a 'Bait and Switch' scam for ripping customers off. After they tell you they have charged you one price when you call them back to confirm they tell you it's cancelled, hasn't been processed and now cost $600 more. Then when you try to rebook they again hike up the price by several hundred dollars. In addition to taking your credit card info. and stating that you have a confirmed ticket, whereas there is no confirmation, let alone a ticket, they then have the audacity to further try to RIP you OFF by charging you for Travel insurance for a ticket you never purchased from them. In my own situation, they scammed me twice and I ended up having to purchase my int'l ticket elsewhere at the last minute by the time I realized they hadn't issued a ticket, and it cost me almost $1000 more. They should be closed down because the company is nothing but a huge scam. |
| 4. Written by Happy Ex Employee on May 23, 2008 from west palm beach, florida, US Travel Guard is the company that Ultimatefares.com and Cheapflightsales.com charge you for Travel Insurance. Their website was built and designed to charge people for Travel Insurance when you do not even elect to choose it. They have ripped off thousands of people and they get monthly checks approximately $20,000 each month. The owner of Ultimatefares.com is stating I am a discrunted employee and is writing lies about me and his company. I ran their billing department and I know that this company will rip you off left and right, forwards and backwards, they are scam artists. The owner Roni writes Reviews calling himself Samantha and alot of other bogus names as he tries to protect his company and image. If anyone has been ripped off from this man and company please send me an email to randi dot greenberg at yahoo dot com and I will advise you exactly how to stop this man from ripping you off. I will be more than happy to explain to you exactly how to go about filing a Chargeback which is disputing the Fraud Charge on your credit card. This man Roni, dba Samantha is scared Chiittless as he know my posts are true and his business is in big trouble. When I worked there my last month I had spoken to approximately one hundred people that received error messages on his website, booked elsewhere as they did not think there tickets had went thru, when they did and got charged for two sets of tickets and this company will not be refunding their money. Roni Herskovitz is Fraud and so is Ultimatefares.com, Cheapflightsales.com, Travel Services, Arcade Travel, and Interglobe, oh my god so many names. If anyone needs additional information about this Fraud huming imbosil, please contact ARC in Virginia. Ultimatefares.com must be on good behavior with them or else, well Roni, want the plugs pulled again so you cant sell any tickets and have to used Indian Consolidators "Skybird" and Trams Am Travel to book your tickets. Your Fraud!!!!!!!!!!!! |
| 5. Written by Randi on May 21, 2008 from west palm beach, florida, US This company is a joke. I was their Billing Manager and saw how they scam people. This company will NEVER give you a refund. Dispute the charge with your credit card company as they will always protect the credit card holder. |
| 6. Written by Randy on May 20, 2008 from temecula, california, US I need info on these guys. I did business before I researched these guys. I was ***, I was in a hurry. We needed to get my cousin back to the states and I jumped at their prices. These guys kept me going in circles while I was desparate for the tickets. I ordered tickets online and was given a reciept that said I would get an eticket within two hours. when 3 or 4 hours passed, I called and they were closed. It was only a 1/2 hour before they opened, so I waited. I got a hold of them and explained my concern. They told me they had just opened and that all tickets were processed by hand. I would have to wait a few hours while all tickets were processed. I waited and then got a Credit Card Auth form. I sent it back per instructions but stipulated that I needed both tickets that i requested. I called and checked on the status of my fax. they gave me more excuses. this had me concerned so I decided to do a web search on them. Ultimate Fares looks like the entire travel industry hates them. this had me concerned. I called UF back, stated my concerns, and stated that I needed to see some tickets in my email by morning or I would have to cancel through my Credit Card Company. By morning, no tickets. Now these guys are saying that a ticket from Lufthansa was used. I went to Lufthansa and purchased a ticket in person and got a physical ticket, not an e-ticket. UF says that it was the same ticket. I don't see how this can be. Now they want me to send the ticket, that I purchased directly from LH, to them so that they can process a refund. As far as I am concerned, there is nothing left to do, the CC company handled to cancellation, I bought new tickets directly, and now everyone is home using tickets that I purchased without the help of UF. Question: Is there really any reason that they have to do another refund? We have our refund through the CC company. Why would they need the physical ticket from Lufthansa? They asked for the ticket # first and I gave that to them. Now they want the physical ticket but I won't send that because we need it for our records. Comments appreciated. P.S. They did mention that they would have their team of lawyers get on us if we did not comply with their requests. This will be interesting since we actually do have a team of lawyers. We should have one in Florida also since we own a company out there also. |
| 7. Written by Bozo on May 14, 2008 from west palm beach, florida, US Roni Herskovitz is the owner of the company and his cell phone is 818--518-3979 |
| 8. Written by Ex Employee on May 14, 2008 from west palm beach, florida, US The Owners Name is Roni Herskovitz and his cell phone numbe is 818-518-3979, their corporate office located at 7100 Camino Real, Boca Raton, Florida and the number is 561-922-5636 if anyone needs to call the owner for FRAUD |
| 9. Written by MMLITTLE on May 13, 2008 from denver, colorado, US I tried to book a flight using this site and after I entered my credit card information and hit \'submit\' I immediately got an \'error\' page telling me to call some 1-800 number. As a result, I quit that site assuming that my credit card had not been charged and rebooked using travelocity. Now I have found out that I was indeed charged by ARCADE TRAVEL even though there was an error message. I had no way to call them, no way to get in touch, and no trace whatsover. I\'ve done a charge back on my credit card, but I\'ve now encountered double fees and to top it off the airline booked me on one reservation for my outgoing flight and another reservation for my incoming flight. I hate companies that are dishonest. This company needs to go out of business and should not be allowed to taint airline reservations. |
| 10. Written by Ex Employee on April 21, 2008 from west palm beach, florida, US Ultimatefares.com charges you for Travel insurance and they never even confirmed your flight as you get a UC Flight which is Unconfirmed. They try and get Travel Insurance hoping you never look at your credit card statement. The Owner is such a looser. American Airlines just pulled their plates. I am intouch with the old employees in their corporate office and American Airlines will not let Ultimatefares.com, Cheapflightsales.com, Travel Services, Arcade Travel, book any tickets with their airline because they even tried to Scam American Airilines. Stay away from Ultimatefares.com Cheapflightsales.com You will be glad you read this forum |
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